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Delivery

Expeditions and returns

Shipping Policy:

1. Delivery modes

We propose two modes of delivery:

  • Global relay : Withdrawal of your package in a relay point close to you.

  • Colissimo : home delivery or post office.

2. Delivery times

  • Global relay : Generally between 3 and 5 business days after shipment.

  • Colissimo : Generally between 2 and 3 working days after shipment.

3. Shipping costs

Delivery costs vary depending on the chosen mode and the weight of the control. They are calculated automatically during the validation of the basket.

4. Ordering follow-up

Once your order is shipped, you will receive an email with a tracking number. You will be able to follow the routing of your parcel in real time.

5. Delivery not received

For deliveries via Global relay, your package is kept during 5 business. It is essential to recover it within this period, because past this time, the package will be returned to the sender and the shipping costs will be at your expense.

6. Delivery Issues

If you encounter a concern with the delivery (damaged package, not received, etc.), please contact us quickly to [email]. We will find a solution together.

Return policy:

1. Return time

You have a deadline for 14 days After receiving your order to make a return request.

Any request made beyond this period will unfortunately be accepted.

⚠️ Exception - Pre-orders:
Articles purchased in preorder aren't neither refundable nor exchangeable.
Any order passed in pre-order is considered firm and final.

2. Conditions of eligibility

To be eligible for a return, the item must be:

in perfect state,

unworn, unwanted,

with its original labels,

in his original packing if applicable.

Products with traces of use, odors, or incomplete returned can not be refunded.

3. Reasons for return

✔️ Preparation error or defective item

If the received item is defective or does not correspond to your order:
➡️ The return fee are entirely supported by the seller.

An exchange or a complete refund will be proposed.

✔️ Change of opinion / size not suitable / color not suitable

If you want to return an article for personal reason:
➡️ The return fee are your responsibility.
They can be directly settled by your carrier,
or deducted from the amount of your refund If you prefer a label provided by our customer service.

4. Return procedure

To make a return, please contact us at: info@flpaccessoires-shop.fr

By indicating your:

- Name and first name

- Order number

- Article concerned

- Reason for return

We will then send you the referral address as well as the instructions.

No return sent without prior validation can be accepted.

5. Refunds

Once your return received, it will be controlled under 5 to 7 working days.

If the return is validated:

  • You will be refunded from the price of the article.

  • The costs of return to your expense will be deducted from the refundexcept in the case of a defective item or an error on our part.

  • The initial delivery charges are not refunded (except preparation error).

The refund will be made via the same payment method as that used when purchasing.

⚠️ Articles in pre-order can not be refunded, except in case of proven defect or error on our part.

7. Exchanges

Exchanges are possible subject to availability.
If the desired article is no longer in stock, a refund will be made.

8. Contact

For any questions regarding a return, you can contact us at:

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