Privacy Policy and Cookies
The General data protection regulations (GDPR) and flpaccessoires-shop.fr, flpaccessoires.fr and flpaccessoires.com
- We collect your consent in a transparent and explicit way in order to collect your personal data
- We give you full access and portability of the data collected by our data controller. These are your rights, and we respect them.
- We give you the opportunity to delete at any time, and under certain conditions, your personal data held by our company. You can choose to delete your entire profile or some of your data.
- We are committed to protecting your data, respecting your rights and freedoms. For this we minimise access to your data. Only authorised people have the possibility to access it. We store server resource access information very securely with strong passwords, an HTTPS application with non-fallible ciphers, and the use of software suitable for password retention by encryption.
- In case of data leakage, we assure you to keep the CNIL (National Commission on Informatics and Liberty in France) informed within 72 hours. We also undertake to notify the individuals concerned within 30 days of the incident.
Personal data
There are two kinds of personal data in the Internet world. The direct ones are those declared consciously and actively by the customer during the creation of an account for example. At flpaccessoires-shop.fr, flpaccessoires.fr and flpaccessoires.com direct personal data are: email, company, civility, surname, first name, telephone, addresses. The second part of the personal data groups the indirect ones. These are generated by the activation of a service or account by the prospect. They are created automatically. It can be a purchase history or research.
At flpaccessoires-shop.fr, flpaccessoires.fr, and flpaccessoires.com this data is collected by the controller, internal to our company, via the website. It is essential to know that we only collect the necessary data.
For what purpose are your personal data used?
The data we collect is used for you. Thanks to personal data, you can receive your orders, receive personalised information, we can understand your expectations and your needs, accept payments and refund if necessary, provide you with personalised assistance, facilitate your purchases on our website. This data is also used to protect the customer and the company against possible fraud.
Your information is also used to make statistics, adapt our website to improve your customer experience, keep your baskets in order to facilitate your orders but also store your information so that our customer service brings you personalised answers.
What do we do with your personal data?
We are committed to never selling your personal information to any third party, including direct data (name, address, phone number, email). The data we collect is kept by our controller and only authorised persons have the right to access it. At flpaccessoires-shop.fr, flpaccessoires.fr and flpaccessoires.com we are committed to protecting your data in a very secure database.
Your personal data will be kept for the duration of the activation of your customer account but also the time necessary for us to perform analysis or other internal needs of the company. Nevertheless, you are entitled to request the deletion of the latter.
What are your rights ?
Consent: you can withdraw it under certain conditions.
Right of access: You can ask us to tell you if your data is being processed, a copy of what we have collected and information about our processing of information. We will have to provide you with all the data concerning you.
Right of rectification: if you notice inaccurate information or want to complete information you have the right.
Right of cancellation: you can ask for a "right to be forgotten". We will be required to erase your personal data as soon as possible in the following cases:
- No need for the purposes for which we have collected them
- You withdraw your consent on which our treatment was based
- You oppose this treatment
- Your data is subject to unlawful processing
- Out of respect for a legal obligation provided for by the law of the Union or by the law of the Member State to which the controller is subject
Right of limitation: limitation of treatment may be requested.
Right of objection: You may object to the use of your data for prospecting purposes and under certain conditions to ask the Data Controller to stop processing your data.
Right of portability: You can request to transmit your collected data to the controller to communicate to another controller. If the conditions are fulfilled, the former can not oppose it.
Extra information: if you use a right mentioned above, we are obliged to provide you with a response (positive or negative) within one month of receiving your request. If the response time needs to be extended, you will be notified. If, however, you receive a refusal from us, you can file a complaint with the CNIL or a judicial appeal.
